Description of the Initial Pipeline
At some point of the process, the entry point app sends a notification to a Messaging broker where other modules acting as Listeners can consume falling messages and execute tasks if any.
The request contains metadata that defines the type of processing to be triggered and the data that is stored in one or multiple files. The Framework supports multiple file formats.

Legacy to Amazon Connect

Smart interactive voice response(IVR)
At a specific point in the process, the entry point application sends a notification to a messaging broker. This enables other modules acting as listeners to consume messages and execute tasks, if necessary.